IT service management
Importance: Essential (5 of 5)
Runs IT as a set of defined services with owners, levels, and lifecycles rather than tickets.
Course coverage
- Change Enablement
- IT Operations Management
- IT Service Incident Management
- IT Service Management Fundamentals
- ITIL Fundamentals
- Problem Management
- Knowledge Management for IT
- Service Desk Operations
- Service Request Management
- Technical Support Fundamentals
- Microsoft 365 Administration
- IT Operating Models (planned)
