Refund policy
How refunds, cancellations, and chargebacks are handled for openskills.info subscriptions.
1. Refunds are handled by Paddle
Paddle (Paddle.com Market Ltd for customers in the UK/EEA, Paddle.com Inc. elsewhere) is the Merchant of Record for every subscription purchase and processes billing disputes and refund requests under Paddle's own terms and privacy notice, not Lab42 Srl's. To request a refund, contact Paddle support referencing your order or receipt, or use the link in your Paddle receipt email.
2. Cancelling does not refund the current period
You can cancel a subscription at any time from your account or through Paddle. Cancelling stops future renewals but does not refund the period you already paid for — access continues until that paid period ends.
3. Effect of a refund or chargeback on access
A chargeback (a payment forcibly reversed through your card issuer or bank) revokes access immediately, since the payment has been involuntarily clawed back. A voluntary refund that we or Paddle agree to does not, by itself, revoke access.
4. Questions
For the refund decision itself, contact Paddle as described above. For questions about access to the site after a refund, contact us at info@lab42.it.
Effective: 21 July 2026.