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IT Asset Management

IT asset management is the practice of tracking and governing the hardware, software, subscriptions, and services an organization uses. It connects each asset to its owner, cost, condition, risk, and place in the asset life cycle.

itIT service management and support

IT Asset Management

IT asset management, or ITAM, gives you a reliable view of the technology your organization uses. The scope can include hardware, software, subscriptions, and externally provided services.

That view is useful only when it supports decisions. You need to know what exists, who is responsible for it, where it is, and why the organization still needs it. You also need evidence about cost, support status, security exposure, and disposal.

The core mental model

Treat ITAM as a management system, not a spreadsheet or discovery tool.

A useful ITAM system combines four parts:

  1. Scope: clear rules for which assets and records belong in the system.
  2. Evidence: data from purchasing, discovery, people, contracts, and service records.
  3. Control: assigned ownership, approved states, and life-cycle procedures.
  4. Decisions: actions based on cost, value, compliance, support, and risk.

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Where this skill leads

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