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IT Operations Management

IT operations management is the day-to-day discipline of keeping IT infrastructure and services running: monitoring systems, scheduling routine jobs, responding to events, and maintaining the physical or cloud environment behind them. It exists so problems surface and get handled before users notice, instead of only after they complain.

itIT service management and support

IT Operations Management

Every IT service sits on top of infrastructure that needs constant attention: servers that need patching, jobs that need to run on schedule, backups that need to complete, and alerts that need someone to look at them. IT operations management (ITOM) is the discipline that keeps that infrastructure running and keeps someone watching it.

The central mental model is run, watch, respond. Operations teams run routine work (scheduled jobs, backups, maintenance), watch the environment for signs of trouble (monitoring and events), and respond before those signs become incidents that reach users.

infrastructure and services
        |
        v
  run routine work --> watch for events --> respond and hand off
   (jobs, backups,      (monitoring,         (event correlation,
    maintenance)         alerting)            escalation to incident
                                               or problem management)

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