Computer hardware
Importance: Very important (4 of 5)
Understands workstation components, peripherals, and common failures.
Course coverage
← All career guides8 of 8 skills23 of 23 courses
Management and support
IT Support Specialist
Diagnoses and resolves endpoint, account, application, and connectivity issues through reliable service practices.
Skill coverage
100%
Course coverage
100%
Skill coverage shows how much of the role's capability map already has a published course. Course coverage shows how much of the mapped course pipeline for this role has shipped.
- Role skills
- 8
- Published coverage
- 8
- Relevant courses
- 23
Capability map
Skills
Importance describes how central each capability is to the role. Course coverage shows where you can build the skill in the current OpenSkills catalog.
01
Technical support
5 capabilities
Desktop operating systems
Importance: Essential (5 of 5)
Supports Windows, macOS, and common desktop configuration.
Course coverage
Networking
Importance: Very important (4 of 5)
Diagnoses addressing, DNS, wireless, and connectivity problems.
Course coverage
Identity and access
Importance: Essential (5 of 5)
Resolves account, authentication, authorization, and directory issues.
Course coverage
Endpoint management
Importance: Essential (5 of 5)
Provisions, configures, patches, and secures managed endpoints.
02
Service practice
3 capabilities
Troubleshooting
Importance: Essential (5 of 5)
Isolates problems methodically and verifies durable resolution.
Course coverage
Service desk
Importance: Essential (5 of 5)
Manages incidents, requests, escalation, and user communication.
Knowledge management
Importance: Very important (4 of 5)
Creates reusable support knowledge and accurate operational documentation.
Course coverage
Learning path
Relevant courses
Core foundations
The concepts this role is built on.
Supporting knowledge
Adjacent knowledge that improves day-to-day judgment.
- Active Directory FundamentalsFree
- DNS FundamentalsFree
- Hardware Troubleshooting
- IT Asset Management
- IT Service Incident Management
- IT Service Management FundamentalsFree
- ITIL FundamentalsFree
- Knowledge Management for IT
- macOS Administration
- Problem Management
- Remote Support
- Runbook Writing
- Service Catalog Management
- Service Request Management
- Software Asset Management
Put the map to work
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