Management and support

IT Support Specialist

Diagnoses and resolves endpoint, account, application, and connectivity issues through reliable service practices.

Skills

Computer hardware
Importance: Very important (4 of 5)
Understands workstation components, peripherals, and common failures.
Course coverage
- Course planned (1)
Desktop operating systems
Importance: Essential (5 of 5)
Supports Windows, macOS, and common desktop configuration.
Course coverage
- Courses planned (2)
Networking
Importance: Very important (4 of 5)
Diagnoses addressing, DNS, wireless, and connectivity problems.
Course coverage
- DNS Fundamentals
- Course planned (1)
Identity and access
Importance: Essential (5 of 5)
Resolves account, authentication, authorization, and directory issues.
Course coverage
- Active Directory Fundamentals
- Course planned (1)
Endpoint management
Importance: Essential (5 of 5)
Provisions, configures, patches, and secures managed endpoints.
Course coverage
- Course planned (1)

Troubleshooting
Importance: Essential (5 of 5)
Isolates problems methodically and verifies durable resolution.
Course coverage
- Course planned (1)
Service desk
Importance: Essential (5 of 5)
Manages incidents, requests, escalation, and user communication.
Course coverage
- Courses planned (2)
Knowledge management
Importance: Very important (4 of 5)
Creates reusable support knowledge and accurate operational documentation.
Course coverage
- Course planned (1)