Scenarios
A teammate's explanation for a delay doesn't quite add up, and you
suspect there's a real constraint they haven't mentioned. What would
you do — ask a leading question that implies you already know the real
reason, or ask an open one that genuinely invites them to explain what's
actually going on?
You're in a retro and want to understand why a decision was made the
way it was, without putting the person who made it on the defensive.
What would you ask — "why would you ever do it that way," or "what were
you weighing when you made that call?"
A stakeholder gives a vague answer to your question about priorities.
What would you do — accept the vague answer and move on, or ask one
specific follow-up that narrows it to something you can actually act on?
Takeaway
- Before asking, check: am I actually looking for information, or have I
already decided the answer and I'm asking to make a point?
- Ask one question, then stop talking and let the answer actually finish
before asking the next one.
- Prefer open questions ("what were you weighing?") over leading ones
("don't you think?") when you want real information, not agreement.
- If a technique like "five whys" stops producing new information, stop
using it — read the conversation, not the script.
- Follow a vague answer with one specific, narrowing question rather than
either accepting it or piling on more questions at once.